Signed in as:
filler@godaddy.com
Signed in as:
filler@godaddy.com
Last Updated: 06/11/2025
Thank you for visiting Element Flooring Supplies Ltd.
We are committed to protecting and respecting your privacy in compliance with the UK GDPR, the Data Protection Act 2018, and other applicable data protection laws in the United Kingdom.
This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website www.elementflooring.co.uk, contact us, or use our flooring products and services.
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1. Who We Are
Element Flooring Supplies Ltd
📍 Unit 27 Ockham Drive, Greenford Park, London UB6 0FD
📞 020 8575 6655
We are a UK-based flooring company that supplies and installs a wide range of wooden flooring and provides related flooring services.
For the purposes of data protection law, we act as the “data controller” for personal information collected through our website and business operations.
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2. Information We Collect
We may collect and process the following types of information:
a. Information You Provide to Us
When you contact us or use our services, we may collect:
• Name and contact details (email address, phone number, postal address)
• Project details or flooring preferences
• Payment and billing information (if applicable)
• Any messages, feedback, or inquiries you send to us
b. Information Collected Automatically
When you visit our website, we automatically collect:
• IP address
• Browser type and version
• Device type and operating system
• Pages visited, time spent, and referring URLs
This helps us improve website performance, monitor traffic, and enhance security.
c. Cookies and Tracking Technologies
We use cookies and similar technologies to analyse website traffic, remember your preferences, and improve functionality.
You can manage or disable cookies through your browser settings.
For more information, please review our Cookie Policy (if available).
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3. How We Use Your Information
We use your information to:
• Provide and manage our flooring products and services
• Respond to your requests, quotes, or enquiries
• Process payments and send confirmations
• Improve our website, services, and customer experience
• Send marketing or promotional communications (only with your consent)
• Comply with legal obligations and enforce our terms and policies
We will not use your personal information for any purpose other than those described above.
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4. Legal Bases for Processing
Under the UK GDPR, we rely on the following lawful bases to process your personal data:
• Consent: When you have given us permission (e.g., to receive marketing emails)
• Contract: When processing is necessary to provide our products or services or respond to your enquiries
• Legal Obligation: When we must comply with applicable UK laws
• Legitimate Interests: For business operations such as website improvement, customer service, and fraud prevention
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5. How We Share Your Information
WE DO NOT SELL OR SHARE YOUR PERSONAL DATA WITH ANYONE.
However, we may share your data with:
• Service providers and contractors who help us deliver our services (e.g., IT providers, payment processors, couriers)
• Professional advisers (e.g., accountants or legal consultants)
• Regulators or law enforcement authorities where legally required
All third parties are bound by confidentiality and are required to use your data only for the specific purpose for which it was shared.
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6. Data Retention
We keep your personal data only for as long as necessary to:
• Fulfil the purposes outlined in this policy
• Comply with legal, tax, and accounting requirements
• Resolve disputes and enforce agreements
After this period, we will securely delete or anonymise your data.
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7. Your Rights Under UK Data Protection Law
Under the UK GDPR, you have the following rights:
• Access – request a copy of the personal data we hold about you
• Rectification – request correction of any inaccurate or incomplete data
• Erasure – request deletion of your personal data (“right to be forgotten”)
• Restriction – request that we limit how we use your data
• Data Portability – request a copy of your data in a machine-readable format
• Objection – object to certain types of processing (including direct marketing)
• Withdraw Consent – withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at:
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection:
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8. Data Security
We use appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, or loss.
However, please note that no data transmission over the internet is completely secure, and we cannot guarantee absolute security.
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9. International Data Transfers
We generally store and process your data within the UK.
If we ever need to transfer your personal data outside the UK (for example, if a service provider is based abroad), we ensure that appropriate safeguards are in place in accordance with UK data protection laws.
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10. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for their privacy practices, and this Privacy Policy does not apply to those sites.
Please review the privacy policies of any external websites before providing your information.
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11. Changes to This Policy
We may update this Privacy Policy periodically. The most recent version will always be available on our website, with the “Last Updated” date shown at the top of the page.
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12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
Element Flooring Supplies Ltd
📍 Unit 27 Ockham Drive, Greenford Park, London UB6 0FD
📞 020 8575 6655
Element Flooring Supplies
Unit 27 Ockham Drive, London, Greenford, UK, UB6 0FD